Privacy Policy — How ra99 Keeps Your Information Secure

1. Introduction

Welcome to the ra99 online gaming platform. This Privacy Policy ("Policy") describes how ra99 collects, uses, stores, and protects your personal information. We believe that a secure platform is the foundation of true peace of mind for every player.

By using the ra99.onl website, you confirm that you have read and agreed to this Privacy Policy. This Policy forms part of our Terms & Conditions Effective in conjunction with.

This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.

2. Information We Collect

When you create an account and use our services at ra99, we collect certain necessary information. Details are outlined below:

3. How We Use Your Information

Ra99 uses the information it collects for the following purposes:

• For account creation, verification, and management.
• To ensure smooth processing of deposits and withdrawals.
• To prevent fraud, money laundering, and illegal activities.
• To provide customer support and resolve complaints.
• To comply with applicable laws and regulatory requirements.
• To improve the platform and develop new features.
• To promote responsible gaming and monitor the risk of addiction.
• To send you relevant promotions and offers with your consent.

Ra99 never transfers your information to third parties for marketing or advertising purposes. If any new purpose for data use is introduced, you will be notified in advance.

4. Data Sharing & Disclosure

Ra99 does not sell, rent, or trade your personal information to any third party. However, data may be shared in the following limited circumstances:

• Service Provider: Payment processors (bKash, Nagad, Rocket) and technology infrastructure partners — only the data necessary to deliver the service.
• Legal Obligations: Under court orders, lawful requests from government authorities, or applicable law.
• Fraud Prevention: With relevant authorities to prevent financial crime or identity fraud.
• Business Transfer: In the event of a merger or acquisition, provided that your data protection terms remain in effect.

5. Data Protection Measures

Ra99 uses industry-leading technology to protect your information. Our security framework is outlined below:

• SSL/TLS Encryption: All data transmitted through our website and app is protected with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is encrypted using AES-256.
• Two-Factor Authentication: An additional layer of security during account access and transactions.
• Firewall & DDoS Protection: Prevention of unauthorized access and cyberattacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Restricted Access: Staff are permitted to access only the information required for their specific role.

6. Cookies & Tracking Technologies

Ra99 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your experience.

We use the following types of cookies:

• Essential Cookies: Maintaining login sessions and remembering language preferences — the website cannot function properly without these.
• Functional Cookies: Stores your gaming preferences, theme settings, and personalization data.
• Analytics Cookies: To understand which parts of the site are used most — completely anonymously.
• Security Cookies: Helps detect fraud and unauthorized access.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

7. Data Retention Period

Ra99 does not retain your information beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration the account remains active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 7 years, in accordance with financial regulations.
• Communication History: Support tickets and chat logs for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• KYC Documents: Up to 5 years after verification.

Once the designated retention period expires, data is securely deleted or anonymized.

8. Your Data Rights

Ra99 respects your right to data protection. You may exercise the following rights:

• Access: The right to receive a copy of the information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your data under certain circumstances (unless a legal obligation requires retention).
• Right to Object to Processing: The right to object to your data being used for marketing purposes.
• Portability: Request to export your data in a machine-readable format.
• Withdrawal of Consent: The right to opt out of marketing communications at any time.

To exercise the above rights Support-. We will respond to your request within 30 days.

9. Protection of Minors

Ra99 is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Additional identity verification is carried out in suspicious cases.
• Any data found to belong to a minor is immediately deleted and the associated account is closed.

10. Notice of Policy Changes

Ra99 reserves the right to update this Privacy Policy at any time. When changes are made:

• A notice will be displayed in a prominent location on the website.
• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, an alert will be sent to your registered email address.
• Continued use of the site after changes have been made will be considered acceptance of the updated policy.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: bottom-right corner of the website
• Response time: within 24–48 hours

When responding to privacy-related requests, we will verify your identity to ensure information is not disclosed to the wrong person.